Refund policy
Returns & Refund Policy
Last updated: 10/09/2026
Thank you for shopping with New Codigo.
We want you to be happy with your purchase. If you are not completely satisfied with your order, you may have the right to return it in accordance with applicable EU and Spanish consumer protection laws.
This Returns & Refund Policy applies to purchases made through newcodigo.com.
1. Your statutory right of withdrawal
If you are a consumer purchasing from within the European Union, you generally have the legal right to withdraw from your online purchase within 14 calendar days, without giving a reason.
For products, the 14-day period begins on the day you, or a third party designated by you other than the carrier, receives the goods.
You may exercise your right of withdrawal by notifying us clearly that you wish to cancel your purchase. You may use the withdrawal form provided at the end of this policy, although you are not required to use a particular form.
To exercise your right of withdrawal, please contact us at:
New Codigo
Email: info@zaixdigital.com
Address: Ayala 112 1D, 28006, Madrid, Spain\
Your withdrawal notice must be sent before the 14-day withdrawal period expires.
2. Returning the products
After notifying us that you wish to withdraw from the purchase, you must send the products back to us without undue delay and, in any event, no later than 14 days after the day on which you communicated your withdrawal to us.
Please send returns to:
Ayala 112 1D, 28006, Madrid, Spain
We recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.
Unless otherwise required by applicable law or agreed by us, you are responsible for the direct cost of returning products when exercising the statutory right of withdrawal. We will not charge you a restocking fee.
3. Condition of returned T-shirts
You may handle the T-shirt to the extent necessary to establish its nature, characteristics and functioning, in the same way you would reasonably be able to inspect it in a physical shop.
Products should be returned in a condition that does not go beyond what is necessary for such inspection.
You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.
Where possible, please return the T-shirt with its original packaging, tags and labels. However, the absence of original packaging or tags does not automatically remove your statutory rights where applicable.
Please do not wash, alter, damage or otherwise materially use a product before returning it if you are exercising your right of withdrawal.
4. Personalised or made-to-order products
The statutory right of withdrawal does not apply to products that are made to the consumer's specifications or clearly personalised, to the extent permitted by applicable law.
For example, this may include a T-shirt printed with a name, photograph, image, text or other design specifically supplied or requested by the customer.
This exception does not apply merely because a standard product is ordered in a particular size or colour.
If you are unsure whether your product qualifies as personalised, please contact us before placing your order.
5. Refunds
If you validly exercise your statutory right of withdrawal, we will refund the payments we have received from you, including the cost of standard delivery.
If you selected a more expensive delivery method than the least expensive standard delivery option we offer, we are not required to refund the additional amount resulting from your choice of the more expensive delivery method.
We will issue the refund without undue delay and no later than 14 days after we are informed of your decision to withdraw.
However, where permitted by law, we may withhold the refund until we have received the returned products or you have provided evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction, unless we have expressly agreed otherwise with you.
You will not be charged a fee for receiving the refund.
6. Faulty, damaged or incorrect products
Your statutory consumer rights are separate from our voluntary returns policy.
If a product is defective, damaged, does not conform to the order, or does not correspond to the description provided, please contact us as soon as reasonably possible at:
Please provide your order number and, where useful, photographs showing the problem.
Depending on the circumstances and applicable law, you may be entitled to repair, replacement, a price reduction or termination of the contract and a refund.
Where a product is defective or otherwise fails to conform to the contract, you will not be required to bear costs that are legally our responsibility, including applicable return or shipping costs.
Nothing in this policy limits or excludes any mandatory statutory consumer rights.
7. Legal guarantee
Products sold to consumers in Spain are covered by the applicable legal guarantee of conformity.
For goods covered by Spanish consumer law, the legal guarantee period is generally three years from delivery of the goods.
The legal guarantee applies independently of our commercial returns policy and cannot be excluded or reduced by this policy.
If you believe that your T-shirt has a manufacturing defect or other lack of conformity covered by the legal guarantee, please contact us at info@zaixdigital.com** so that we can assess the issue and provide the appropriate remedy under applicable law.**
8. Exchanges
We do not offer direct exchanges:
We do not offer direct exchanges. If you would like a different size or product, you may return the original product in accordance with your applicable statutory rights and place a new order separately.
Your statutory consumer rights are not affected by our exchange policy.
9. Promotional and sale items
Products purchased during a sale or promotional period have the same statutory consumer rights as products sold at the regular price.
A discount or promotional price does not remove your statutory right of withdrawal or your legal guarantee rights where those rights apply.
10. Items damaged after delivery
Our statutory obligations do not cover damage caused by misuse, accidents, improper washing, improper care, alterations, or other damage occurring after delivery that is not attributable to a lack of conformity for which we are legally responsible.
Please follow the washing and care instructions supplied with your T-shirt.
11. How to request a return
To request a return or exercise your right of withdrawal, contact us at:
New Codigo
Email: info@zaixdigital.com
Return address: Ayala 112, 1D, 28006, Madrid, Spain
Please include:
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Your name
-
Order number
-
The product(s) you wish to return
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The date the order was received
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Whether you are exercising your statutory right of withdrawal or reporting a defective/non-conforming product
We will provide any additional return instructions applicable to your order.
12. Model withdrawal form
You may use the following form if you wish to exercise your statutory right of withdrawal. You are not required to use this exact form provided that you clearly communicate your decision to withdraw.
MODEL WITHDRAWAL FORM
To:
New Codigo
Ayala 112 1D, 28006, Madrid, Spain
info@zaixdigital.com
I hereby notify you that I withdraw from my contract of sale for the following product(s):
Product(s): ______________________________
Order number: ____________________________
Date ordered: _____________________________
Date received: ____________________________
Consumer name: ___________________________
Consumer address: _________________________
Signature (only if this form is submitted on paper):
Date: ____________________
13. Questions about returns
If you have any questions about returns, refunds, exchanges or defective products, please contact us:
New Codigo
Email: info@zaixdigital.com
Address: Ayala 112 1D, 28006, Madrid, Spain
Nothing in this policy is intended to limit, exclude or waive any consumer right that cannot legally be limited, excluded or waived under applicable EU or Spanish law.